Privacy Policy

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from it, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details, including your name, billing and shipping address, phone number and email address.
• Financial information, including payment card and financial account details, transaction details, form of payment and payment confirmation. Payments are processed by our payment providers.
• Account information, including your username, password, security questions, preferences and settings.
• Transaction information, including the items you view, add to your cart, purchase, return, exchange or cancel, your membership details and your past transactions.
• Communications with us, including the content of emails, calls and text messages you exchange with us, for example when you contact our Concierge team.
• Health information you choose to share, including when you ask a product question or report a product concern or reaction. We use it only as described in this Privacy Policy.
• Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information, including how and when you interact with or navigate the Services.

We may collect personal information from the following sources:

• Directly from you, including when you join our list, create an account, visit or use the Services, call, email or text us, or otherwise provide us with personal information.
• Automatically through the Services, including from your device when you use our products or services or visit our website, and through cookies and similar technologies.
• From our service providers, including when we engage them to enable certain technology and when they collect or process personal information on our behalf.
• From our partners or other third parties.

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, tailor and improve the Services. To provide the Services, including to perform our contract with you, process payments, fulfill orders, manage your membership and account, send notifications about your account, orders and deliveries, arrange shipping, process returns and exchanges, and improve the Services.
• Marketing. To send you news about Novuspan, our launch and our products by email or postal mail. You can unsubscribe from marketing emails at any time. We do not send marketing or promotional text messages.
• Product safety and quality. To investigate product concerns or reactions you report, to meet our legal obligations for dietary supplements, including reporting serious adverse events to the U.S. Food and Drug Administration, and to improve product quality.
• Security and fraud prevention. To authenticate your account, provide a secure payment and shopping experience, detect, investigate or act on possible fraudulent, illegal, unsafe or malicious activity, protect public safety and secure our Services. If you register an account, you are responsible for keeping your account credentials safe and should not share them with anyone.
• Communicating with you. To provide customer support through our Concierge team, respond to you and maintain our relationship with you.
• Legal reasons. To comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

When you text our Concierge team at (877) 877-2660, or agree during a call with us to receive text messages, we collect your mobile number, the content of the messages you exchange with us and a record of your consent. We use this information only to respond to your questions and to send messages about your membership, account, orders and deliveries. We do not send marketing or promotional text messages.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Our SMS Terms explain the program in full.

We do not sell, rent or share your mobile number, text-messaging opt-in data or consent with third parties or affiliates for marketing or promotional purposes. We share such information only with service providers necessary to deliver our messaging program, such as our messaging platform and wireless carriers, or where disclosure is required by law.

In certain circumstances, and subject to the Text Messaging section above, we may disclose your personal information to third parties for legitimate purposes. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, messaging, cloud storage, fulfillment and shipping.
• With government authorities when required by law, including reports of serious adverse events to the U.S. Food and Drug Administration.
• When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as to ship you products.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce our terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or others.

We do not sell personal information, and we do not share it with third parties for targeted advertising. If that changes, we will update this Privacy Policy before it does and provide any opt-out the law requires.

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. To learn more about how Shopify uses your personal information and any rights you may have, visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information through the Shopify Privacy Portal.

The Services may link to websites or other online platforms operated by third parties. If you follow links to sites we do not control, you should review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of information found on them. Information you provide on public or semi-public venues, including third-party social networking platforms, may be viewable by other users of the Services or of those platforms without limitation as to its use by us or by a third party. Including a link does not, by itself, imply our endorsement of the content on such platforms or of their owners or operators.

The Services are intended for adults 18 and older and are not directed to children. We do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, contact us using the details below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

No security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Information you send to us may not be secure while in transit, so we recommend that you do not use unsecure channels to send us sensitive or confidential information.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations (including record-keeping requirements for product-safety reports), resolve disputes or enforce our agreements and policies.

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to access or know. You may have a right to request access to personal information we hold about you.
• Right to delete. You may have a right to request that we delete personal information we maintain about you.
• Right to correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to opt out of sale or sharing for targeted advertising. Depending on where you live, you may have a right to opt out of the “sale” or “share” of your personal information, or of its processing for “targeted advertising,” as those terms are defined in applicable privacy laws. We do not sell or share personal information in these ways. If that changes, you will be able to opt out by contacting us, and we will honor Global Privacy Control signals where the law requires. We do not respond to “Do Not Track” signals.
• Managing communication preferences. You can unsubscribe from our emails at any time using the link in each email, and opt out of text messages by replying STOP. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.

You may exercise any of these rights where indicated on the Services or by contacting us using the details below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, visit privacy.shopify.com.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing a request, as permitted or required by applicable law. You may designate an authorized agent to make requests on your behalf; before accepting such a request, we will require proof that you authorized the agent, and we may need to verify your identity directly with you. We will respond to your request in a timely manner as required by applicable law.

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us, or to lodge a complaint with your local data protection authority.

We may transfer, store and process your personal information outside the country you live in. If we transfer personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or equivalent contracts issued by the relevant UK authority, unless the transfer is to a country determined to provide an adequate level of protection.

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date and provide notice as required by applicable law.

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise any of your rights, contact our Concierge team:

Novuspan Labs LLC, doing business as Novuspan
Atlanta, Georgia
Phone: (877) 877-2660
Email: concierge@novuspan.com